Frequently Asked Questions
How do I schedule an in-home estimate?
You can schedule a free in-home estimate by filling out the form on our website. After we receive your information, a Thermo-Twin representative will contact you to schedule a time that works best for you. You can also call us at 412-826-1000 to schedule a free in-home estimate.
What types of payment methods & financing do you offer?
For your convenience we accept payment in the form of check, major credit card & cash. We have financial options available for those who qualify through Synchrony Financial.
What type of warranty does Thermo-Twin offer?
Thermo-Twin offers a Limited Lifetime Warranty. Under normal use, the components of the windows and patio doors are covered as long as the original purchaser owns the property. This also includes fiberglass screening, glass breakage or failure.
*Restrictions and limitations may apply. For complete details, please contact the Thermo-Twin office at 412-826-1000.
How much time should I allow for the installation?
The type of replacement window being installed and type being removed help determine the amount of time needed to install your replacement windows. On average each window takes about 1 hour. Trim work and cleanup will require additional time to complete. An average job will take a single day.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation experts with a clear path to the window(s) being replaced by moving anything that may be in the way.
Who do I need to speak to if I’m having issues with my windows?
Our service department is available Monday – Friday 7am-4pm. Please call 412-826-1000 for more information.
My brand-new window(s) have condensation. What should I do?
Some condensation is normal and will evaporate with time. However, if you notice condensation between the panes or if it does not go away, please contact our service department.
